Individual travellers and small groups
Ísafold Travel is a licenced travel agency and a member of the Icelandic Travel Industry Association. Ísafold Travel offers packaged tours and customized travel services for groups and individuals. Our terms and conditions contain legal obligations and we urge all our customers to carefully read and familiarize these terms before booking. The following terms and conditions apply to individuals and small groups of up to 9 passengers. For terms related to larger groups of 10 or more passengers and for travel agency terms, please view our Group & Agency terms and conditions.
Icelandic tour operators, transportation- and activity providers are subject to 11% Value Added Tax (VAT). Two levels of VAT exist in Iceland 11% and 24%. The reduced rate of 11% VAT includes tour
operators, hotels, restaurants, coaches, activities, day tours and overnight tours. The higher level of VAT 24% includes car rentals. Accommodation carries an additional Accommodation Tax of ISK 111 per unit per night.
Booking with Ísafold Travel
Bookings are only received in writing or by direct booking of ready made tours and offers through Ísafold Travel’s website www.isafoldtravel.is. Requests and bookings are received by email to email@example.com or to the personal emails of one of our travel consultants.
Correct information containing number and names of participants, age of children, flight information, payment method and details of the desired services must be included in booking.
Booking is not confirmed until a confirmation has been sent to customer in writing by email from Ísafold Travel. Accommodation, transportation, activities or other services will not be booked on behalf of customer until payment of deposit has reached Ísafold Travel.
Ísafold Travel will confirm bookings in writing through email, containing booking number and an overview of the purchased services. Ísafold Travel will confirm a booking with an outlined itinerary. A detailed travel itinerary including confirmed services will be sent to customer one month before start of the tour or at the earliest possibility depending on when the booking is confirmed.
Customer is responsible for reading and validating information containing travel itineraries, tickets and invoices. Ísafold Travel recommends customers to print out all related travel documents and to bring them along on their vacation.
Please contact Ísafold Travel regarding any discrepancy you might notice in your travel documents, as soon as possible as changes can be difficult to make with short notice.
Preliminary rooming list should reach Ísafold Travel at the same time as a booking is confirmed or no later than 8 weeks prior to arrival. Final rooming lists should reach Ísafold Travel at the same time as the final payment or no later than 30 days prior to arrival.
Terms of payment
- A minimum of 20% non refundable deposit, is to be paid upon confirmation of a booking.
- The total amount of purchased services should reach Ísafold Travel at least 31 days before start of tour.
- Bookings made within 31 days of arrival are subject to full payment at the time of booking.
- When a deposit has been paid, the remainder of the price will be charged no later than 30 days prior to a arrival to the same card as used for payment of confirmation deposit unless Ísafold Travel has received other instructions in writing.
- Isafold Travel may treat delays to payments as cancellation of booking and will in such instances withdraw its confirmation of services to client.
Other and stricter terms of payments may apply to certain services such as domestic flights, and in such cases relevant information will be available in writing at the time of booking.
Ísafold Travel accepts credit cards from VISA, MasterCard and American Express. Should you wish to pay by other methods, such as with PayPal or wire transfer, please notify us in writing about your preferred method of payment.
The 20% confirmation deposit is non-refundable but can be transferred to other tours or services in case the client cannot travel at the already confirmed date.
Cancellation must be sent to Ísafold Travel in writing and must be confirmed with a reply from Ísafold Travel to become effective.
Cancellation for Individuals and groups of 9 or less participants, individuals within a group or reduction of confirmed and pre-ordered accommodation and services is subject to the following terms:
- More than 31 days before start of tour – 20% deposit
- 30 days and more than 1 week / 8 days 50%
- 1 week / 7 days and more than 72 hours 75%
- 72 hours or less 100%
Other and stricter terms for cancellations may apply in special cases and with third party service providers such as domestic flights and flights to and from Greenland. In such cases terms and conditions of service provider apply. Relevant information about different terms will be available in writing at the time of booking.
Changes in dates and or destination may be considered as a cancellation in which instance Ísafold Travel will reserve the right to payments according to cancellation terms as stated above.
If a participant does not show up for departure at the right time or is unable to join a tour due to absence or for loss of valid travel documents, for example, passport, visa, an immunization certificate, or for other reasons, he/she does not have the right to reimbursement of the tour.
Ísafold travel reserves the right to change or cancel tours and services and cannot be held responsible for unforeseeable circumstances over which the travel agency has no control and the consequences of which it could not have prevented. Ísafold Travel will notify its client as soon as possible.
Transfer of reservation
A passenger may transfer his/her reservation to a party that meets the terms of participation with more than 30 days notice to arrival. The passenger, as well as the transferee, shall immediately notify Ísafold Travel of such transfer. In such an instance the transferor of a tour and the transferee hold both joint and individual responsibility towards the travel agency and in respect of the payment of any outstanding amounts and of any extra costs that may derive from such transfer.
Transferring a tour after the issuance of the travel documents is not permissible, or in other such instances where the parties selling service for such a tour have set such conditions which the travel agency is not authorized to change. Charges for a transfer of a reservation is subject to a fee of ISK 20.000 per passenger.
Validity of prices & surcharges
Proposals and prices are valid for 14 days from the time an offer is sent to customers, unless otherwise stated in the tour proposals or other written documentation. All prices on Ísafold Travel’s website and other promotional material are per person unless otherwise stated and include value added tax (VAT) and other taxes. Admission to parks, parking, road tunnel fees or other unforeseen fees are not included in prices unless specifically mentioned as included.
All prices on our website and in offers are based on current purchasing prices in the location and are based on cost in Icelandic Kronas (ISK). Amounts in other currencies than ISK only reflect the price based on the exchange rate of the ISK against other currency at the current time.
Ísafold Travel reserves the right to change prices published on the company website and in other promotional material without notice. Ísafold Travel also reserves the right to increase or decrease prices that have not yet been invoiced.
Ísafold Travel makes every effort to keep information up to date and to make sure correct prices are shown in promotional material, quotation and other documentation. Ísafold Travel reserves the right to correct any errors or alterations to advertised or confirmed prices as soon as possible or prior to invoicing. Once an invoice has been issued, our general terms of payment apply.
Ísafold Travel will absorb an increase of price up to 5% due to changes to government laws, currency changes or other reasons that might raise the prices of a tour or offer. Should prices rise more than 10% the customer has the right to cancel the tour and receive a full refund. No increase in price can occur after full payment has been received by Ísafold Travel or within 30 days prior to the start of tour.
Alteration fee to confirmed bookings and pre made packages is ISK 20.000.
The following public holidays and dates with major events may carry up to 100% surcharges to prices for services of our staff, of tour guides and suppliers.
New Year’s Day / Good Friday / Easter Sunday / Whit Sunday / Independence Day (17 June) / Commerce Day (first Monday in August) / Christmas Eve (after 12:00 on 24 December) / Christmas day (25 December) / New Year’s Eve (after 12:00 on 31 December)
Travellers suffering from any known or suspected medical condition that may have an effect on travel, or women more than 28 weeks pregnant, must notify Ísafold Travel at least 30 days before departure. In such cases, traveller must also produce a medical certificate confirming fitness to travel. Ísafold Travel reserves the right to refuse or to cancel bookings if relevant certificates are not produced. In this regard, Ísafold Travel will not be liable for any failure, negligence, or deceit on behalf of the traveller. Ísafold Travel will not be liable for any operator’s refusal to carry any person who has not notified Ísafold Travel of their condition.
Participants must abide by the instructions of the tour guide or the personnel of the party with whom the travel agency has business. The passenger is obligated to abide by the prevailing law and public regulations in the country he/she is traveling, showing consideration for the fellow travelers and abide by the prevailing rules in transportation vehicles, the points of transit (for example at air terminals), places of accommodation and at restaurants etc., as he/she is responsible for any damage he/she may cause by his/her conduct. A passenger who does not show up at the point of departure (for example at the air terminal) at the appropriate time has waived his/her right to compensation if he/she misses the reserved tour.